EasightSupport · 产品支持
How can we help?
Need help with one of our apps? We're here for you.
使用我们的 App 遇到问题？我们随时为你提供帮助。
Email Support 邮件支持
Include app name, device and iOS version
请注明 App 名称、设备型号与 iOS 版本
Response Time 响应时间
Monday to Friday, UTC+8
工作日，北京时间
Purchases & Refunds 购买与退款
App Store purchases are handled by Apple
App Store 购买由 Apple 处理
FAQ · 常见问题
Frequently asked questions
How do I request a refund?如何申请退款？
Purchases made through the App Store are processed by Apple. To request a refund, visit reportaproblem.apple.com and sign in with your Apple Account.
通过 App Store 完成的购买由 Apple 处理。如需退款，请访问 reportaproblem.apple.com 并使用你的 Apple 账户登录申请。
How do I restore my purchases?如何恢复购买？
If the app offers in-app purchases, open its settings and tap "Restore Purchases" while signed in with the same Apple Account used for the original purchase.
如果 App 提供内购，请在 App 的设置页面点击"恢复购买"，并确保登录的是当初购买时使用的 Apple 账户。
How do I delete my account and data?如何注销账户并删除数据？
If the app offers an account, you can delete it from within the app's settings. You can also email support@easight.org from the address associated with your account and we will delete your account and associated data. See our Privacy Policy.
如果 App 提供账户功能，你可以在 App 设置中直接注销账户；也可以使用注册邮箱发送邮件至 support@easight.org，我们会删除你的账户及相关数据。详见隐私政策。
How do I report a bug or suggest a feature?如何反馈问题或建议？
Email support@easight.org — screenshots or a screen recording help a lot. We read every message.
请发送邮件至 support@easight.org，附上截图或录屏会更有帮助。我们会认真阅读每一条反馈。
Still need help?
没有找到答案？直接给我们发邮件吧。